VUUDL Media Group provides full-service Amazon and Ecommerce seller scaling and private label solutions. From product research to full brand development, we research, build, operate, and scale private label brands and stores. Our in-house product development team can help launch brands and navigate the complexities of ecommerce through ads, supply chain management, and store management. We partner with sellers of all sizes, offering services to single-ASINs and multi-billion dollar international brands.
The Role
Manager, Client Onboarding
As the Manager of Client Onboarding at VUUDL Media Group, you will play a pivotal role in ensuring a seamless experience for our clients as they onboard onto our platform. You will lead a team responsible for guiding clients through the onboarding process, understanding their needs, and facilitating the setup of their accounts.
This role requires a combination of strong leadership skills, exceptional communication abilities, and a commitment to delivering excellent client service.
Key Responsibilities:
Lead and manage a team of client onboarding specialists, providing direction, support, and guidance to ensure the successful onboarding of new clients onto our platform.
Develop and maintain onboarding processes, procedures, and documentation to streamline the client onboarding experience and ensure consistency and efficiency.
Serve as the primary point of contact for clients during the onboarding process, establishing rapport, building trust, and addressing any questions or concerns they may have.
Collaborate closely with internal teams, including sales, account management, product development, and customer support, to coordinate the onboarding process and ensure a seamless transition for clients.
Basic Qualifications
Manager, Client Onboarding
- Bachelor's degree in Business Administration, Marketing, Communications, or related field.
Proven experience in client onboarding, customer success, account management, or related roles, preferably within the media or technology industry.
Strong leadership skills with experience managing teams and driving results in a fast-paced, client-facing environment.
Excellent communication and interpersonal skills, with the ability to build rapport, establish trust, and effectively communicate with clients and internal stakeholders.
Demonstrated ability to manage multiple projects and priorities simultaneously, meet deadlines, and deliver high-quality results.
Strong problem-solving and decision-making skills, with the ability to quickly identify issues, develop solutions, and drive resolution.
Proficiency in Microsoft Office Suite and CRM systems.
Nice To Have
Manager, Client Onboarding
- Experience working with digital media platforms, content management systems, or advertising technologies.
Certification in project management or related disciplines.
Experience implementing client onboarding automation tools or platforms.
Knowledge of industry regulations and compliance standards related to client data and privacy.
Familiarity with agile or iterative development methodologies.
Benefits
Manager, Client Onboarding
At VUUDL, we work hard. We all rely on each other to fulfill our company mission. We want to reward you for this commitment. At VUUDL, you will enjoy these benefits:
- Competitive Salary ($120,000 - $150,000) with profit sharing bonuses
- 100% company-paid health insurance premiums for you and your family
- Flexible Paid Time Off (FPTO)
- Company-paid vacation once a year (Yes, we pay you to take a vacation)
- Monthly Health & Wellness Stipend
- Weekly Lunch Stipend
- 100% coverage Dental & Vision Insurance
- Home office setup stipend
- Quarterly Company swag drops
Equal Opportunity Employer
VUUDL is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.